Thank you for choosing Summup Fintech Private Limited (Formerly known as FINLAB AI Solutions Pvt. Ltd.) for your financial needs. We strive to provide excellent service and customer satisfaction. Please read our refund policy carefully to understand your rights and responsibilities.
1. Refund Policies - Summup Fintech Private Limited (Formerly known as FINLAB AI Solutions Pvt. Ltd.) has a strict no-refund policy, except in the following cases:
1.1 Order Failure - If your order is unsuccessful, Summup Fintech Private Limited (Formerly known as FINLAB AI Solutions Pvt. Ltd.) will refund the full amount paid. Please contact our customer support to report payment failures and initiate the refund process.
1.2 Late Success Cases - In the event of delayed payment processing resulting in a successful payment after the service or product was initially denied, Summup Fintech Private Limited (Formerly known as FINLAB AI Solutions Pvt. Ltd.) may, at its discretion, process a refund for the successful transaction. Please contact our customer support to report late success cases.
2. Refund Policies for Augmont GoldTech Pvt Limited - Summup Fintech Private Limited (Formerly known as FINLAB AI Solutions Pvt. Ltd.) partners with Augmont GoldTech Pvt Limited to offer gold-related products and services. In addition to our standard refund policies, the refund policies of Augmont GoldTech apply and can be accessed at https://www.augmont.com/terms-conditions
3. No Refunds in Other Cases Summup Fintech Private Limited (Formerly known as FINLAB AI Solutions Pvt. Ltd.) does not provide refunds for any other reason, including but not limited to dissatisfaction with a product or service, change of mind, or any circumstances other than those explicitly mentioned in Sections 1.1 and 1.2.
4. Contact Information - If you have any questions or concerns regarding our refund policies or need assistance with a refund request, please contact our customer support at support@summup.in.
Note: Summup Fintech Private Limited (Formerly known as FINLAB AI Solutions Pvt. Ltd.) reserves the right to modify or update this refund policy at any time. Please check our website or contact customer support for the latest information.